Privacy Policy
Last updated: July 2026
1. About This Policy
Adelaide Pool Leak Detection ("we", "us", "our") is an independent Adelaide referral service. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or contact us.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. What Information We Collect
We may collect the following personal information when you submit an enquiry through our website or contact us by phone:
- Your full name
- Phone number
- Email address (if provided)
- Suburb and service area
- Details about your pool leak detection needs or project
- How you heard about us
We also collect anonymised website usage data including pages visited, time on site, and how you arrived at our site. This does not identify you personally.
3. How We Use Your Information
We collect your personal information for the primary purpose of connecting you with a licensed pool leak detection specialist. Specifically, we use your information to:
- Forward your enquiry to a participating licensed pool leak detection contractor who services your area
- Allow that contractor to contact you about your specific pool leak detection enquiry
- Improve our website and referral service
- Respond to any complaints or queries you raise with us
4. Disclosure of Your Information
We disclose your enquiry details (name, phone number, suburb, and description of your pool leak detection needs) to one participating licensed pool leak detection contractor who services your suburb.
We do not:
- Sell your personal information to third parties
- Share your details with multiple contractors
- Use your information for marketing unrelated services
- Send your details overseas (our service operates entirely within Australia)
We may disclose your information if required by law or to enforce our legal rights.
5. Storage and Security
We store your personal information electronically using secure, industry-standard systems. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
We retain your enquiry details for a reasonable period to manage our referral relationship and then securely delete them.
6. Access and Correction
You may request access to the personal information we hold about you by contacting us. We will respond within a reasonable timeframe. If you believe any information we hold is inaccurate, please contact us and we will correct it.
7. Cookies and Website Analytics
Our website uses minimal cookies for basic functionality and anonymous analytics. These do not identify you personally. You can disable cookies in your browser settings, though this may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
For any privacy-related questions or requests, contact us at:
Email: info@adelaidepoolleak.com
Phone: 08 7000 0002
Website: Contact page